Contact Centre Summit NZ (Wellington, 21-22 November 2018) brings together government and private sector contact centre leaders to leverage best practices and maximise opportunities in blending existing and new channels to optimise customer experience and engagement.
Digital disruption has transformed the way customers and businesses interact. To continue acquiring and retaining customers, businesses must be fast to adopt digital services and support multiple channels in their contact centre model. The rules of customer engagement have changed. With the next generation of tech-savvy customers demanding faster and better services, the digital transformation of call centres must be a top priority to stand out in an increasingly competitive marketplace.