Contact Centre New Zealand Speakers

Mareena Corbett

Manager, Customer Contact Centre

Yarra Valley Water

Jeff Montgomery

Registrar-General Births, Deaths and Marriages, General Manager Services and Access – Life Events, Identity and Passport

Department of Internal Affairs

Amanda Singleton

Chief Customer Officer

Watercare Services Limited

Prashant Bakshi

Chief Customer Officer

New Zealand Qualifications Authority

Nigel Clark

Executive General Manager Customer Operations

Genesis Energy

Antony Welton

Human Resources Director


Christian Smith

Contact Centre Director


Julie Valencia

Head of Customer Care


Nicola Dorward

Head of Customer and Digital

NIB New Zealand

Jo Fleming

Head of Contact Centre

AMP New Zealand

Lisa Hannifin

Head of Residential and Business

Meridian Energy

Rebecca Martin

Head of Customer Service

Southern Cross Health Society

Phillip Worsley

Omni Channel Tribe Lead

Spark New Zealand

Jonathan Miller

National Network Manager – Data & IoT

Callaghan Innovation

Sarina Pratley

General Manager New Zealand Contact Centre


Jane Elley

Group Lead

Inland Revenue NZ

Joanna McLeod

Social Media Advisor

Ministry for Primary Industries

Josh Martyn

Senior Manager Customer Experience

Stats NZ

Kamini McCarthy

Contact Centre Manager

New Zealand Ministry of Justice

Martin Fox

Customer Service Centre Manager

St John New Zealand

Emma Noble-Beasley

Manager Channel Operations Support

Accident Compensation Corporation

Peter Roberts

Business Manager Contact Services

Palmerston North City Council

Steve Russell

Manager Customer Support Optimisation; 2018 National Contact Centre WFM Professional of the Year

Housing New Zealand

Nigel Piper

Executive General Manager – Customer Success


Victoria White

Product Development and Planning Manager



Greg McAllister

General Manager NZ

Chandler Macleod


Ellie Young

Client Service Advisor

Ministry of Business, Innovation and Employment


Louise Cunningham

Contact Centre Recruitment Specialist

Chandler Macleod