Contact Centre New Zealand Speakers

Megan Papadopoulos

Head of Consumer Connection

Bendigo & Adelaide Bank

Bio

Emily Bayford

Contact Centre Channel Manager

AustralianSuper

Bio

Sarina Pratley

General Manager NZ Contact Centre

ANZ

Bio

Rebecca Russell

Head of Contact Centres

Air New Zealand

Bio

Daisy Johanas

Sales Centre Manager

Bank of New Zealand

Bio

Sheryl North

Channel Lead, Customer In Home

Spark NZ

Bio

Nina Haslip

Head of Contact Centre

Coca-Cola Amatil NZ

Bio

John Pratt

Manager, Contact Centre Practice

Vodafone

Bio

Lisa Macnee

Head of Customer Engagement

TSB Bank

Bio

Matt Pryor

Digital Engagement Manager

IAG

Bio

Shona Raemaki

High Performance Manager

KiwiBank

Bio

Jane Elley

Group Lead

Inland Revenue Department

Bio

Lisa Hannifin

Head of Business and Residential

Meridian Energy

Bio

Max Riley

Health, Safety & Well-being

Vodafone

Bio

Maselina Sao

Team Leader

Vodafone

Bio

Steve Russell

Manager Customer Support Optimisation

Housing NZ

Bio

Monique Oomen

Talent Partnership Manager, Customer Services

Auckland Council

Bio

Kristy Canning

Head of Contact Centre & Retail Network

NIB Health Funds

Bio

Ross O’Dea

Customer Interactions Manager

Toyota NZ

Bio

Matthew Wait

Contact Centre Team Leader

Ministry of Business, Innovation & Employment

Bio

Nick Sail

Service Centre Manager, Southern Region

Ministry of Business, Innovation & Employment

Julia De Leon

Staff Service Centre & Service Improvement Manager

University of Auckland

Scott Levens

Manager Continuous Improvement

Auckland Council

Bio

Rachel Nowicki

Growth Manager

Booster NZ

Bio

Bronwyn McCormick

Services Manager

Dulux Group

Bio

Verona Naidoo

Contact Centre Manager

Land Information New Zealand

Bio

Sharon Brodie

Contact Centre Practice Lead

IPFX

Gail Saipani

Executive Manager Sales & Service

Suncorp NZ

Julia De Leon

Staff Service Centre & Service Improvement Manager

University of Auckland

Bronwyne Hawkins

Student Contact & Support Manager

University of Auckland

Erik Van Den Top

Wellness & Performance Coach

Transformative Insights

Ben Green

Sales & Service Manager

Air NZ

Giles Potter

Director

Great Outcomes