Contact Centre New Zealand Summit - New 2020 dates!
Two-day Summit | 24-25 November 2020
Post- Summit Workshop | 26 November 2020
With the success of our previous Contact Centre New Zealand Summits, the event returns in November to explore strategies, processes and technologies to improve service outcome, streamline customer experience and improve call centre culture and engagement.
Extensive research with key stakeholders from Australia and New Zealand's public and private sector contact centres tells us that this discussion is relevant now because:
- Customers and citizens are expecting increasingly higher levels of service, demanding a better more engaging and outcome driven experience when they engage with call centre agents
- Advancements in technologies like AI & Automation are being billed as a potential silver bullet to meet demand and deliver efficiencies, but there are questions marks
- Increased correlations between a healthy workplace culture, productivity and improved customer outcomes
The challenge faced by today's contact centres is how do you improve customer/citizen service outcomes and call centre experiences, increase volume of transactions, keep staff engaged and balance investment in digital innovation - all while operating within a limited budget, using legacy systems, and managing diverse staff members in a dynamic and high-stress environment?
As a Contact Centre solution provider, we offer the opportunity to promote your solutions, services, products and expertise to 15,000+ targeted recipients from across both the government and private sector(s).
NEW: Bespoke Virtual Roundtables available on demand
Our Virtual Roundtables facilitate an opportunity for our community of senior executive to have thought leadership conversations to discuss solutions to complex business challenges that are worth solving without having to leave their office or from home.