Simplifying contact centre digital transformation for customer and operational excellence

Returning to Tāmaki Makaurau / Auckland in August 2023, the 5th Annual Contact Centre New Zealand Summit brings together contact centre and customer care leaders to overcome the challenges of today’s modern contact centre through successful digital transformation. 
The pandemic has accelerated the adoption of technologies to meet the increasing demands of the customer and needs of a distributed workforce. Memorable CX, personalised interactions, agent engagement and change management rank high on the agenda of senior contact centre leaders. While technologies have paved the way for new possibilities on how we operate, manage and lead contact centres, navigating the digital transformation journey can be tricky. 
Connect and collaborate with more than 200 contact centre and customer care leaders who are actively looking for guidance, solutions and tools to build a high-performing engagement centre for customer and operational excellence. 
Access Sponsorship Prospectus  |  Register your interest for 2023 Summit

Past Speakers Include

Sharron Botica

Chief Customer Officer


Amanda Singleton

Chief Customer Officer


Ollie Farnsworth

Chief Commercial and Customer Officer

Tourism Holdings Limited

Prashant Bakshi

Chief Customer Officer

New Zealand Qualifications Authority

Sarina Pratley

General Manager Contact Centre


Bridgette Dalzell

General Manager Customer Connection Hubs

Bank of New Zealand

Liza Gunn

General Manager Customer Service

NZ Post

Gemma McBeath

General Manager Wholesale & Customer Service

Foodstuffs North Island

View all speakers

Sponsors & Exhibitors

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Who attends?

Senior Contact Centre, Customer Care and CX leaders involved in: 
  • Operations 
  • Strategy
  • Transformation
  • Digitisation
  • Innovation & Technology
  • Workforce Engagement
  • Workforce Optimisation 
  • Resource Planning
  • Customer Care
  • Customer Engagement
  • Customer Experience
  • User Experience 
  • Customer Service
  • Customer Support
  • Support Centre 
  • Service Management 
  • Client Relations 



Sponsorship Opportunities | 2023

Make the 5th Annual Contact Centre New Zealand Summit a part of your marketing strategy in 2022-23 and guarantee the opportunity to reach your target market at this proven and trusted event series. Our sponsorship packages offer a unique platform to inform and educate a qualified audience of key stakeholder from the contact centre industry. 

A customised marketing solution ensures that each unique sponsorship package compliments your existing marketing mix, allowing you the opportunity to gain direct and personal access to new and existing customers. Join the other sponsor partners and position your business to be a global sponsor and speaker partner. 

Download Sponsorship Prospectus