TRANSFORMING CONTACT CENTRES THROUGH DIGITAL TRANSFORMATION, CX INNOVATION, WORKFORCE EVOLUTION AND LEADERSHIP DEVELOPMENT

Contact Centre New Zealand Summit - Auckland

Two-day Summit: 23-24 November 2021 | Post Summit Workshop: 25 November 2021

2020 program highlights included addressing three core disruptions impacting the modern Contact Centre:
1. Technological developments, as an enabler for contact centres to not only streamline and automate processes, but to aid agents and improve productivity.
2. Digital & Operational transformation, showcasing an increased focus on omnichannel integration and flexible/ remote agent programs.
3. Customers at the heart of operations, showcasing effective ways to embed customers at core of operations through deeper and broader understanding of customer journey and experience.
 
 
INTERESTED IN PARTICIPATING AS A SPEAKER, SPONSOR OR EXHIBITOR?   
As a Contact Centre solution provider, we offer the opportunity to promote your solutions, services, products and expertise to 15,000+ targeted recipients from across both the government and private sector(s). 
 
DOWNLOAD THE SPONSORSHIP PROSPECTUS HERE   |   WHO SHOULD SPONSOR

Key Speakers in 2020

Gemma McBeath

GM Wholesale & Customer Service

Foodstuffs North Island

Chris Fletcher

General Manager Consumer Channels

Spark NZ

Stephanie Riordan-Edmonds

Head of Customer Service

Southern Cross Health Society

Bridgette Dalzell

General Manager, Customer Connection Hubs

Bank of New Zealand

Jenny Squire

GM Customer Service Operations

Genesis Energy

Prashant Bakshi

Chief Customer Officer

NZ Qualifications Authority

Geoff Wintle

Segment Management Lead – Individuals

Inland Revenue

Sarina Pratley

General Manager Contact Centre

ANZ

View all speakers

2020 Event Sponsors

View all Sponsors

Sponsorship Opportunities | 2021-22

Our delegates are looking for solutions to address the following challenges; 
  • How do you select and implement the best technology and channels to capture customer feedback and analyse data to make better strategic decisions 
  • How do you arm your call centre agents with the best tools to engage with the right customer, via the right channel at the right time?
  • What programs, incentives and initiatives can you implement to increase staff learning and engagement, to maximise your limited resources?
If you have new and innovative products, solutions, service or technologies relevant to this space, our delegates want to hear from you. We have a number of sponsorship packages available to suit all budgets. 
 
 
Make a Contact Centre Series Event part of your marketing strategy in 2021-22 and guarantee the opportunity to reach your target market at this proven and trusted event series. Our sponsorship packages offer a unique platform to inform and educate a qualified audience of key stakeholder from the contact centre industry. A customised marketing solution ensures that each unique sponsorship package compliments your existing marketing mix, allowing you the opportunity to gain direct and personal access to new and existing customers. Join the other sponsor partners and position your business to be a global sponsor and speaker partner. 
 
Who should sponsor?
  • Telco/internet providers
  • Omni-channel solution providers
  • Unified Communication vendors
  • Cloud Contact Centre solution providers
  • Data Analytic solution providers
  • Speech Analytic solution providers
  • Digital Transformation providers
  • Contact Centre hardware providers
  • Contact Centre BPO & BPM providers
  • Process automation vendors
  • AI, Chatbots/Live-chat providers
  • Workforce Optimisation providers
  • Security Solution providers
  • Monitoring & Tracking solutions 
  • Recruitment agencies  
 
How can you engage?
 
Network - You and your team will enjoy unrivalled networking opportunities with senior decision makers during the event’s networking sessions, morning tea, lunch and afternoon breaks.  
Speak - Present your company, showcase your knowledge and demonstrate your expertise by speaking to senior decision makers in an open and engaging platform. 
Exhibit - Stand out from the crowd and demonstrate your solution in person with a stand or table display at the event. This can also be used to respond to onsite enquiries or setup meetings with delegates. 
Brand - Raise your organisation’s profile and position yourself as an authority in the industry by being branded as one of the Contact Centre Series partners. You will receive extensive branding opportunities in the lead up to, during and after the event. 
 
 

Testimonials

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