Roundtable I
Are conventional IVR practices holding us back?
Mike Banbrook, CEO, Convai
Simon Baxter, Contact Centre Consultancy Lead, Vodafone
Roundtable II
Engage, personalise & delight with the power of omnichannel and conversational AI
Simon Shanks, General Manager, Synergy Enterprise Solutions
Adam Kratiuk, Contact Centre Account Executive, Twilio
Roundtable III
Contact Centre versus Customer Engagement Centre! Is there a difference? Where are you on the curve? Annemarie Hodgson, Senior Solution Consultant, Genesys