How can your organisation utilise Journey Mapping and Design Thinking to generate value for customers?
Prashant Bakshi, Chief Customer Officer, NZ Qualifications Authority
How can you cultivate a customer centric culture to deliver exceptional customer service
Stephanie Riordan-Edmonds, Head of Customer Service, Southern Cross Health Society
Achieving high-level KPI’s with minimal headcount
Amanda Singleton, Chief Customer Officer, Watercare
How can we achieve continuous CX innovation?
Nuri Gocay, Senior ANZ Specialist Solutions Architect, Amazon Connect, Amazon Web Services (AWS)