2020 Contact Centre New Zealand Speakers

Gemma McBeath

GM Wholesale & Customer Service

Foodstuffs North Island

Bio

Chris Fletcher

General Manager Consumer Channels

Spark NZ

Bio

Stephanie Riordan-Edmonds

Head of Customer Service

Southern Cross Health Society

Bio

Bridgette Dalzell

General Manager, Customer Connection Hubs

Bank of New Zealand

Jenny Squire

GM Customer Service Operations

Genesis Energy

Prashant Bakshi

Chief Customer Officer

NZ Qualifications Authority

Bio

Geoff Wintle

Segment Management Lead – Individuals

Inland Revenue

Bio

Sarina Pratley

General Manager Contact Centre

ANZ

Bio

Craig Ashton

Head of Contact Centres

ACC

Bio

Rachel Herangi

Head of Customer Care & Delivery

Meridian Energy

Bio

Sarah Pope

Manager Customer Care

NIB

Amanda Singleton

Chief Customer Officer

Watercare

Bio

Martin Fox

Customer Service Centre Manager

St John NZ

Bio

Nina Haslip

Head of Contact Centre

Coca-Cola Amatil

Bio

Henry Gray

Customer Contact Manager

Auckland Transport

Bio

Wendell Wylde

Head of Contact Centres

Auckland Council

Hayley Saunders

ICT Business Stream Lead

Customer & Commercial, Meridian Energy

Bio

Rachael Bambery

National Manager Service

NZ Police

Rebecca Paterson

Head of Transformation, Customer Connection Hubs

Bank of New Zealand

Bio

Mike W

General Manager

Hitech Solutions

Bio

Jay Schwartfeger

Contact Centre Manager

NZ Qualifications Authority

Hayley Smith

HR Lead Partner

Spark NZ

Mike Hutton

Domain Chapter Lead – Virtual

Spark NZ

Dan Cooper

Digital Channel Lead

Spark NZ

Greg McAllister

Head of HR Consulting

OCG Consulting

Mike Banbrook

CEO

Convai NZ

Nuri Gocay

Senior ANZ Specialist Solutions Architect, Amazon Connect

Amazon Web Services (AWS)