2020 Contact Centre New Zealand Speakers

Gemma McBeath

GM Wholesale & Customer Service

Foodstuffs North Island

Bio

Chris Fletcher

General Manager Consumer Channels

Spark NZ

Bio

Stephanie Riordan-Edmonds

Head of Customer Service

Southern Cross Health Society

Bio

Jenny Squire

GM Customer Service Operations

Genesis Energy

Prashant Bakshi

Chief Customer Officer

NZ Qualifications Authority

Bio

Geoff Wintle

Segment Management Lead – Individuals

Inland Revenue

Bio

Sarina Pratley

General Manager Contact Centre

ANZ

Bio

Craig Ashton

Head of Contact Centres

ACC

Bio

Rachel Herangi

Service Delivery Manager

Meridian Energy

Bio

Sarah Pope

Manager Customer Care

NIB

Amanda Singleton

Chief Customer Officer

Watercare

Bio

Martin Fox

Customer Service Centre Manager

St John NZ

Bio

Nina Haslip

Head of Contact Centre

Coca-Cola Amatil

Bio

Henry Gray

Customer Contact Manager

Auckland Transport

Bio

Peter Roberts

Business Manager

Palmerston North City Council

Bio

Wendell Wylde

Head of Contact Centres

Auckland Council

Hayley Saunders

ICT Business Stream Lead

Customer & Commercial, Meridian Energy

Bio

Rachael Bambery

National Manager Service

NZ Police

Emma Noble-Beasley

Head of Contact Centres

KiwiBank

Bio

Lisa Macnee

Head of Digital and Customer Engagement Centre

TSB

Bio