Speakers

Sharron Botica

Chief Customer Officer

AIA

Bio

Amanda Singleton

Chief Customer Officer

Watercare

Ollie Farnsworth

Chief Commercial and Customer Officer

Tourism Holdings Limited

Bio

Prashant Bakshi

Chief Customer Officer

New Zealand Qualifications Authority

Sarina Pratley

General Manager Contact Centre

ANZ

Bio

Bridgette Dalzell

General Manager Customer Connection Hubs

Bank of New Zealand

Liza Gunn

General Manager Customer Service

NZ Post

Gemma McBeath

General Manager Wholesale & Customer Service

Foodstuffs North Island

Jane Elley

Customer Segment Leader

Inland Revenue NZ

Bio

Stephanie Riordan-Edmonds

Head of Customer Service

Southern Cross Health Society

Jason Lock

Head of Operations & Contact Centre

Westpac New Zealand

Tara Parata

Head of Customer Care

Genesis Energy

Rachel Herangi

Head of Customer Care & Delivery

Meridian Energy

Henry Gray

Customer Contact Manager

Auckland Transport

Martin Fox

Customer Service Centre Manager

St John NZ

Lisa Macnee

Head of Digital & Customer Engagement Centre

TSB Bank

Bio

Sarah Mannion

Global Support Centre Manager

Fisher and Paykel Appliances

Bio

Mike Maclean

Contact Centre Operations Manager

Accident Compensation Corporation

Nina Haslip

Head of Contact Centre

Coca-Cola Amatil

Wendell Wylde

Manager Contact Centres

Auckland Council

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